• USPS NLECC Fort Worth-Dispatcher

    Job Locations US-TX-Fort Worth
    Posted Date 3 weeks ago(10/23/2018 12:48 PM)
    Shift
    Tour 1: 10:00p-6:30am, Tour 2: 6:00a-2:30p, Tour 3: 2:00p-11:30p
  • Overview

    Command security has a need for a level 1 dispatacher for our client in Ft. Worth Texas!! 

     

     JOB SUMMARY

     

    Provide centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, emergency dispatch, and incident reporting.  In addition, the National Law Enforcement Communication Center (NLECC) will provide after‑hours emergency phone coverage.

    Responsibilities

    ESSENTIAL FUNCTIONS

     

    The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  A dispatcher may be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.  All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.  Dispatchers are accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.  In performing functions, duties or tasks, dispatchers are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Dispatchers are required to notify superiors upon becoming aware of unsafe working conditions.  All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, dispatchers are required to request clarification or explanations from superiors or authorized company representatives.

     

    • Operate and monitor communications via the NLECC radio communications network.
    • Coordinate first responder notification.
    • Answer all telephone calls and document all pertinent information.
    • Receive and transmit communications on National Crime Information Center (NCIC) and the National Law Enforcement Telecommunication System (NLETS) inquiries.
    • Monitor intrusion detection systems following automated alarm monitoring software instructions, initiate internal or police response based on defined criteria, accurately capture event information, confirm accuracy of data recorded in the alarm database, and interact with Postal employees including Inspectors, customers, and police departments.
    • Access to various intelligence information as required.
    • Ensure all equipment and software located in the NLECC is functioning properly.  Immediately report any and all equipment malfunctions to the Lead Dispatcher.
    • Knowledge of all NLECC Standard Operating Procedures (SOPs)
    • Ensure proper care for personal accountable items issued for job performance while on site.
    • Monitor after-hours phone traffic
    • Will participate in a 90 day probationary period which includes an evaluation for continued employment.

    Qualifications

    MINIMUM QUALIFICATIONS AT ENTRY

     

          All contract dispatcher personnel assigned to the NLECC must meet the following minimum requirements:

     

    1. Be a citizen of the United States of America and 21 years of age or older;

     

     

     

    1. Have a minimum 6 months previous satisfactory work experience as a law enforcement dispatcher, or dispatcher in civilian or military environments or 6 months experience in central station alarm monitoring or 6 months experience as a security dispatcher.
    2. Be capable of maintaining professionalism under highly stressful situations;
    3. Be literate in the English language to the extent of reading and understanding printed regulations, written orders and instructions, training instructions, and be able to compose reports which convey complete information;
    4. Be capable of hearing ordinary phone and radio conversation with either ear;
    5. Possess strong computer and data entry skills, including knowledge of word processing, spreadsheet, and email software. Experience with alarm monitoring software is desirable;
    6. Must have the ability to interact professionally with co-workers, postal employees, customers, management and the public;
    7. Possess ability to prioritize work from different communication sources (radio, telephone, alarm monitoring software) and reprioritize as needed;
    8. Ability to work shifts covering a 24 X 7 schedule;
    9. Must be able to communicate effectively in English to co-workers, postal employees, customers, and management;
    10. Advancement will be contingent upon obtaining and maintaining dispatcher certification. There is not a preferred dispatcher certification. Personnel must obtain one of the following dispatcher certifications: a state dispatcher certificate or an Association of Public-Safety Communication Officials (APCO) certification.  Regardless of the type of dispatch certification earned, it must be kept current.
    11. Possess an interim Sensitive security clearance.

     

    Education/Experience

    High School Diploma or G.E.D. and 2 years of related experience, or equivalent combination of education and experience sufficient to perform the essential functions of the job as determined by PGS.

     

    Competencies (as demonstrated through experience, training, and/or testing)

    • Ability to carry out instructions furnished in written, oral, or diagrammatic form.
    • Ability to maintain professionalism during times of stress and unusual circumstances.
    • Must possess professional telephone etiquette.
    • Must possess ability to adapt to changes in the working environment.
    • Ability to use computers to enter data and write routine correspondence to include logs and incident reports.
    • Must possess strong organizational skills.
    • Must possess strong customer service skills.
    • Must possess excellent interpersonal skills with the ability to interact effectively with management, staff, and within team environments.
    • Must obtain and maintain NCIC/NLETS certification within 6 months of obtaining final Sensitive security clearance.

     

    Working Conditions and Physical/Mental Demands

    With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described.  In addition to other demands, the demands of the job include:

     

    • Successful passage of background, reference, and controlled substance tests.
    • Frequent sitting for extended periods of time.
    • Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
    • Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
    • Close vision, distance vision, and ability to adjust focus.

     

     

    • May be exposed to or required to handle sensitive and confidential information.

    FED123

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed