As a CSC Technical Specialist you will analyze business needs, translate those needs into technical requirements, and lead the effort to identify systems and processes that meet the business’ needs. You need to determine if the solution can be resolved with an existing system or take the initiative to identify an appropriate system or technology that meets those requirements at an appropriate cost. The Project Coordination and Technical Specialist will be responsible for leading the full lifecycle (discovery, selection, implementation, and support) of new solutions. In addition, you will support operations for all end users. Gather data from various sources, compile reports, disseminate and ensure that any remedial actions are taken. Support assuring that systems are in compliance with standards and metrics. Manage communication between end users, Corporate IT, and Service Providers until issues are resolved. Monitor performance and service levels between end users, corporate IT, and outsourced service providers. Create and update SOPs, Best Practices, and User Procedures. Conduct user training as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned.
To perform this job successfully, an individual must be self-driven and be quality focused. Must be able to perform each essential duty with minimal direction, tenacity, and thoroughness. Must have strong initiative, be self-directed, and able to accomplish tasks with minimal direction. Must have excellent communication skills, an interest in technology, a positive attitude, and the ability to work effectively under pressure. Must be a resourceful and creative technician.
The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Post-secondary Degree in Business or Computer Science or related field as well as professional training in Information Technology or a suitable combination of formal education and experience.
5 Years of implementation and support of enterprise software (e.g. ERP, HRIS, ATS).
5 Years of interviewing stakeholders, documenting business requirements, writing technical specifications, and performing software selections.
3 Years of experience in MS SQL Server, Management Studio, writing queries.
2 Years of Networking and System Administration in a Windows environment.
2 Years of Project Management, writing user procedures, user training, user support.
Familiarity with Virtualization, Security, Firewalls, Switches, and Routers.
Familiarity with Security and Compliance standards (e.g. HIPAA, PCI, PII, MDM).
Familiarity with Mobile technologies and applications.
LANGUAGE / COMMUNICATION SKILLS
Bonus* Bilingual in English and Spanish
Comp TIA, Microsoft, ITIL
Technical/Job Specific Knowledge:
MS SQL Server, Management Studio, writing queries
Microsoft Windows PC use
Microsoft Office, Expert level with Excel formulas and VLookup
Experience with Scheduling and follow-up
Experience communicating with external managers and business units
Experience with the use of enterprise applications (ERP, HRIS, ATS, etc.)
Bonus* Experience with Oracle E-Business Suite (Applications, EBS)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to operate a computer, fax-machine, printer, and a copier. The employee is occasionally required to move around the office and travel between company facilities. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.