• Skycap

    Job Locations US-PA-Pittsburgh
    Posted Date 1 month ago(1 month ago)
    Career Level
    Unspecified
    Education
    High School Diploma/GED (Preferred)
    Shift
    varies
  • Overview

    Job Title:                                               Skycap

    Supervision Required:                        Direct

    Reports To:                                           Duty Manager

    Payroll Status:                                      Hourly/Non-Exempt

    Educational Requirements:               Minimum standard established at hire

     

    Summary of Duties:

    Greet and assist passengers from curbside to ticket counter or other check in area. Unloads luggage from cars, van, or busses. Transport passengers’ luggage through additional means such as carts or hand trucks.

                                                                                                                                                                                           

    Essential Functions:                           

    1. Greet passengers at curbside. Answer questions and gives direction as required. Assists passengers with their luggage from curbside to the ticket counter or to other screening area.
    2. Handles oversized luggage. Transport oversized luggage to appropriate pick up area.
    3. “Check In” approved passengers at curbside.
    4. May deal with passengers with disabilities. Obtain transport for passengers needing assistance from curbside to screening and on to terminal. May act as wheelchair escort on occasion.
    5. Reports any required maintenance or needed repairs to Manager.
    6. Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to their manager or proper authority.
    7. May be requested to perform other duties as assigned based on Manager’s needs or airline activity.

     

    Working Conditions:

    1. May be exposed to high levels of noise or variations in weather and temperature.
    2. Ability to stand, walk and sit for long periods of time.
    3. Must be flexible to work scheduled and/or non-scheduled hours as required.

     

     

     

     

     

     

     

     

    Responsibilities

    ther Duties and Responsibilities:

    1. Uses proper body mechanics while performing duties.
    2. Remain alert and aware of the surroundings. 
    3. Demonstrates ability to work with others and interact appropriately.
    4. Able to think clearly during crisis or high-stress periods.
    5. Possess empathetic abilities in dealing with passengers and their needs.
    6. Maintains communication with other agents and managers. Relates information regarding events or situations that may effect operations.

     

    Qualifications

    High School Diploma or GED (Preference)

    Excellent Customer Service Skills

     

    AVNE

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