Business Analyst - Corporate

Job Locations US-VA-Herndon
Posted Date 1 month ago(2/9/2018 1:22 PM)
Career Level


As the CSC Business Analyst you will analyze business needs, translate those needs into technical requirements, and lead the effort to identify systems and processes that meet the business’ needs. You need to determine if the solution can be resolved with an existing system or take the initiative to identify an appropriate system or technology that meets those requirements at an appropriate cost. The Business Analyst will be responsible for leading the full lifecycle (discovery, selection, implementation, and support) of new solutions.


  • Source new systems and technologies as directed. Support and improve existing systems.
  • Conduct system implementations, end user training, and lead system enhancements or replacement as required.
  • Monitor performance and service levels of business systems and applications.
  • Serve as the escalation point for all system issues and system support requests.
  • Manage communication between end users, Corporate IT, and Service Providers until issues are resolved.
  • Promulgate Standard Operating Procedures, Best Practices, Training, and user procedures.
  • Provide change management and stakeholder communications before changes are made; assure all changes are tested before they are moved into production.
  • Monitor and suggest improvements to production systems to optimize system performance including CPU, memory, disk usage, workloads, backup, archiving, and security.
  • Provide monitoring and reporting for all systems; automate report delivery to stakeholders.
  • Prepare, test, implement, and maintain Backup and Disaster Recovery procedures; perform data restore jobs from backups as needed.
  • Manage and monitor Security Controls to all systems and network connectivity.
  • Excellent communication skills, positive attitude, resourceful technical skills, and the ability to work effectively under pressure and in stressful situations required.
  • Keep current on advances in the Information Technology field.
  • Evaluate, test, and recommend products to be used.
  • Perform other duties as assigned by the IT Director.


To perform this job successfully, an individual must be able to perform each essential duty with minimal direction, tenacity, and with continual improvement in quality. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Post-secondary Degree in Business or Computer Science or related field as well as professional training in Information Technology or a suitable combination of formal education and experience.


5 Years of implementation and support of enterprise software (e.g. ERP, HRIS, ATS).

5 Years of interviewing stakeholders, documenting business requirements, writing technical specifications, and performing software selections.

3 Years of experience in MS SQL Server, Management Studio, writing queries.

2 Years of Networking and System Administration in a Windows environment.

2 Years of Project Management, writing user procedures, user training, user support, and process mapping.

Familiarity with Virtualization, Security, Firewalls, Switches, and Routers.

Familiarity with Security and Compliance standards (e.g. HIPAA, PCI, PII, MDM).

Familiarity with Mobile technologies and applications.

Knowledge and experience with iCIMS, or similar Applicant Tracking System as a User/System Admin.



  • Excellent communication skills, both verbal and written.
  • Ability to communicate and interact with various levels of management, technical resources, vendors, managed service providers, and customers in a professional manner.
  • Developing and delivering status reports, issue escalations, and concise event debriefs.



Comp TIA, Microsoft, ITIL


Technical/Job Specific Knowledge:

MS SQL Server, Management Studio, iCIMS ATS, writing queries




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to operate a computer, fax-machine, printer, and a copier. The employee is occasionally required to move around the office and travel between company facilities. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.




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