The Director of Operations, Aviation East provides general management and oversight of the Eastern Region Aviation operations and administration, and reports to the Vice President, Aviation.
Create, maintain and manage strong client relationships with an emphasis on growth
Work quickly and efficiently to solve client problems, provide clear, honest analysis and logical methodology for resolution
Develop and implement performance management processes for the Eastern Aviation operations with a primary focus on the New York, New Jersey, Baltimore, Washington D.C, Pittsburgh, and other airport operations
Create and implement competitive strategies and plans; accurately forecast and plan for future consequences based on business decisions
Create, analyze, and report on financial, labor, and customer service metrics for Eastern Aviation operations; leverage current and emerging technologies to ensure proper execution by airport level management
Provide performance analysis support and coaching to airport managers to ensure understanding of performance drivers for revenue and operating cost variances; regularly report to CEO, CFO, and VP, Aviation
Investigate and manage response to regional Breach of Regulations (BOR’s) and ensure that performance deficiencies are adequately addressed in a timely manner
Consistently audit and evaluate quality and capabilities of the Eastern Region Aviation operations; create and implement performance models; coach and support management staff to actively address gaps
Oversee Eastern region business development efforts, including development of pricing and technical plans
Provide support and guidance to airport General Managers in the development of annual operating plans and budgets
Develop, coach, and mentor direct reports; provide challenging tasks and assignments to increase knowledge and operational capability
Oversee Kew Gardens office administration team; pursue opportunities to increase regional administrative support efficiencies while minimizing incremental overhead to facilitate regional growth
Support new airport start-up operations and/or operational turn-around as needed
Oversee other initiatives and projects as directed by the VP, Aviation
10-15 years of professional management experience
Minimum of ten years operational management experience preferably in a labor intensive, service-related industry, and union environment
Strong understanding of current and emerging technologies and how these apply to internal and client business needs
Strong understanding of project management and structured frameworks for problem solving and process improvement
Strong understanding of P&L statements, financial analysis, performance indicators and ratios a must
Bachelor’s Degree in Business or a related field; MBA is a plus
Advanced capabilities in Microsoft Office Suite, including Excel, PowerPoint, and Word
Self-starter, capable of working autonomously
Team- oriented, creates an inclusive and motivating work environment
Action oriented; seizes opportunities, makes quick and efficient decisions
Works well under pressure, motivates others to do the same
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With more than 30 years of service and more than 4500 trained personnel, Command Security Corporation is an experienced provider of full-solution security services. The executive team brings a combined 200 years of expertise in high-level security positions for the homeland security and defense marketplace, allowing them to provide the ultimate security perspective.
Command Security and Aviation Safeguard’s mission is to serve our nation and our customers by securing what’s important, which enables the safe conduct of commerce and public life.
To achieve this mission we are committed to delivering:
· Secure, safe, and efficient operations
· Highly responsive, customer-friendly services and facilities
· Motivated, diverse, and trained workforce
· Strong and reliable financial performance
· Open public communications and community relations
· Environmentally responsible policies
Command Security Corporation is a publicly traded company that trades under the NYSE symbol of MOC. More information about the Company may be found at CSC’s above referenced web site address.