Director of Operations -Aviation East

Job Locations US-NY-New York | US-NY-Kew Gardens | US-PA-Pittsburgh | US-MD-Baltimore | US-PA-Philadelphia | US-NY-Flushing
Posted Date 2 months ago(12/22/2017 5:16 PM)
# of Openings
Career Level
5+ Years
Bachelor's Degree
all shifts


The Director of Operations, Aviation East provides general management and oversight of the Eastern Region Aviation operations and administration, and reports to the Vice President, Aviation.


  • Create, maintain and manage strong client relationships with an emphasis on growth
  • Work quickly and efficiently to solve client problems, provide clear, honest analysis and logical methodology for resolution
  • Develop and implement performance management processes for the Eastern Aviation operations with a primary focus on the New York, New Jersey, Baltimore, Washington D.C, Pittsburgh, and other airport operations
  • Create and implement competitive strategies and plans; accurately forecast and plan for future consequences based on business decisions
  • Create, analyze, and report on financial, labor, and customer service metrics for Eastern Aviation operations; leverage current and emerging technologies to ensure proper execution by airport level management
  • Provide performance analysis support and coaching to airport managers to ensure understanding of performance drivers for revenue and operating cost variances; regularly report to CEO, CFO, and VP, Aviation
  • Investigate and manage response to regional Breach of Regulations (BOR’s) and ensure that performance deficiencies are adequately addressed in a timely manner
  • Consistently audit and evaluate quality and capabilities of the Eastern Region Aviation operations; create and implement performance models; coach and support management staff to actively address gaps
  • Oversee Eastern region business development efforts, including development of pricing and technical plans
  • Provide support and guidance to airport General Managers in the development of annual operating plans and budgets
  • Develop, coach, and mentor direct reports; provide challenging tasks and assignments to increase knowledge and operational capability
  • Oversee Kew Gardens office administration team; pursue opportunities to increase regional administrative support efficiencies while minimizing incremental overhead to facilitate regional growth
  • Support new airport start-up operations and/or operational turn-around as needed
  • Oversee other initiatives and projects as directed by the VP, Aviation


  • 10-15 years of professional management experience
  • Minimum of ten years operational management experience preferably in a labor intensive, service-related industry, and union environment
  • Strong understanding of current and emerging technologies and how these apply to internal and client business needs
  • Strong understanding of project management and structured frameworks for problem solving and process improvement
  • Strong understanding of P&L statements, financial analysis, performance indicators and ratios a must
  • Bachelor’s Degree in Business or a related field; MBA is a plus
  • Advanced capabilities in Microsoft Office Suite, including Excel, PowerPoint, and Word
  • Self-starter, capable of working autonomously
  • Team- oriented, creates an inclusive and motivating work environment
  • Action oriented; seizes opportunities, makes quick and efficient decisions
  • Works well under pressure, motivates others to do the same




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed